Thank you for choosing Backyard Cabana for your stay. We are dedicated to providing our guests with comfortable accommodations and a pleasant experience. Before making your reservation, please ensure you read our terms and conditions carefully. The Terms & Conditions are also subject to change without prior notice.


By making reservation, you are agree to be bound by these terms and conditions:


  1. A security deposit of RM100/unit for cottage or studio  is required during check-in and will be refunded after check-out, provided our unit(s) remain in good condition.
  2. A security deposit of RM200 for premier cottage  is required. Refundable after check-out, provided our unit(s) remain in good condition.
  3. Please note that non-mahram couples are not permitted.
  4. Our units are Muslim-friendly accommodations.
  5. Only halal food and drinks are allowed on the premises.
  6. Smoking is strictly prohibited indoors; guests are encouraged to smoke outside and dispose of butts in designated trays.
  7. If found smoking inside our unit(s), cleaning fee will be charged.
  8. Cooking is strictly prohibited in studio and cottage accommodations. A cleaning fee will be applied for any violations of this policy.
  9. Only Premier Cottage unit is allowed to cook outdoors.  
  10. No pets are allowed.
  11. The management does not take responsibility of the loss of valuable items left in the room.
  12. In the event of any damages, please be aware that the security deposit will not be refunded, and additional charges for repairs or replacements will apply.
  13. To maintain a seamless experience for all guests, please adhere to our designated check-in and check-out times. If you require an early check-in or a late check-out, we ask that you contact us in advance, as additional fees may apply and subject to availability.
  14. Our facility accommodates a maximum of five guests for Studio and Cottage units and a maximum of eight guests for Premier Cottage. We kindly ask that these limits be respected to ensure everyone's comfort.
  15. Exceeding the maximum occupancy without informing management beforehand will result in forfeiture of the security deposit.
  16. In the event of any incidents occurring in our unit(s), please inform us immediately so we can address the situation promptly.
  17. Please do not flush sanitary pads, tissues, or trash down the toilet, and take care to keep our unit(s) clean and tidy.
  18. Guest will be charged RM50 for loss of key.
  19. We kindly ask that guests refrain from rearranging the furniture, including the bed, in our units.
  20. Only in-house guests are permitted on the premises, including any BBQ activities to ensure a comfort and security of our guests.


Changes & Cancellation policy

  1. Full payment is required for any reservations made for January 2025 onwards.
  2. In accordance with our policy, all payments made for bookings are *non-refundable in the event of no-show or any amendments to the reservation.
  3. Cancellation:
  • 50% refund - cancellation must occur before 10 days of arrival date.
  • No refund - cancellation occurs within 10 days of arrival date.

4. This policy is in place to ensure fairness and operational efficiency, as any changes can significantly disrupt our scheduling and availability and result in lost of revenue.

5. Once a booking has been made, amendments to the reservation date are not permitted, ensuring clarity and consistency in our scheduling process.

6. Different terms & conditions apply for group booking (more than 1 unit).


Check-in & Check-out policy
1. Check-in: by 3pm
2. Check-out: until 12nn
3. Kindly contact us in advance for any *early check-in or *late check-out request. Additional fees may be applied.
4. Early check-in or late check-out is NOT ALLOWED if our units are fully booked on that day, or during public holidays/school holidays/peak seasons/festivals.

Accommodation Experience.

Backyard Cabana is a private and unique staycation designed for those seeking quality and peaceful time away. It is important to understand that our accommodations do not offer hotel or resort-like facilities. Therefore, if your expectations align more closely with a hotel or resort experience, we kindly ask that you reconsider your booking. Thank you for your understanding.


Quiet Hours

To ensure a peaceful environment for all guests and neighbors, quiet hours are observed from 12:00 AM to 8:00 AM daily. Please keep noise to a minimum during these hours. Loud music, parties, or disturbances are not allowed.


Guest Conduct & Liability

Guests must behave respectfully toward property, staff, and neighbors.
Backyard Cabana is not responsible for injury, loss, or damage to personal belongings.
Guests are responsible for securing valuables.
Management reserves the right to evict guests violating house rules or causing disturbances, without refund.


Changes of Terms & Conditions

Backyard Cabana retains the right to modify or discontinue services, amend arrangements, and alter the content displayed on our website at any given time. This includes the ability to change or update the Terms and Conditions outlined herein without prior notice to our guests.